Shipping policy

Delivery Destinations

Orlienne currently delivers to addresses within the United Kingdom only.
We do not offer international shipping at this time.

Processing & Delivery Timeframes

Your total delivery window is made up of two stages: Processing Time + Courier Transit Time.

We partner with trusted UK couriers to make sure your order reaches you safely and on schedule.

Stage	Timeframe
Order Processing	1–2 working days (Mon–Fri)
Shipping Transit	4–6 working days (Mon–Fri)
Total Estimated Delivery	5–8 working days

Order Cut-Off Time:
Orders submitted before 2:00 p.m. GMT (Mon–Fri) are handled the same day. Orders placed after this time or over the weekend will be picked up on the following working day.

Every order goes through a quality inspection and careful packaging before it leaves us, which is reflected in the processing period.

Delivery Charges

Destination	Shipping Option	Delivery Estimate	Cost
United Kingdom	Standard Shipping	5–8 working days	FREE

 

Parcel Insurance

Every order comes with complimentary package protection included.
If your tracking information has not been updated for 5–6 days following dispatch, please reach out to us at: help@orlienne.com.
We will assist you in raising a missing parcel claim with the courier.

Order Tracking

As soon as your order leaves our warehouse, you will receive an email containing your tracking number and a direct link to follow your shipment.
Use these details to monitor your parcel all the way to your front door.

Delivery Issues?

If you're experiencing unexpected delays, a damaged parcel, or a missed delivery attempt, please get in touch with our support team straight away — we're committed to resolving any shipping issues as quickly as possible.

Get in Touch

ORLIENNE LTD
Address: Via Vincenzo Monti, 29, 00152 Roma RM, Italy
Phone: [+44 NUMERO UK]
Email: help@orlienne.com
Support Hours: Monday to Friday, 10:00 am – 6:00 pm (GMT)

We do our best to reply within 24–48 hours.